Will I get my money back if I self-exclude?

After self-exclusion, the process to withdraw any withdrawable balance remaining in your account begins. Contact support@wj22.bar for details. The wj22 support team will guide you through the entire process.

For Ages 21+

wj22 Responsible Gaming — Your Safety Is Our Priority

Gaming is for fun — not for stress. wj22 believes every player's experience should be safe, controlled, and enjoyable.

What Is Responsible Gaming and Why Does It Matter?

21+

For Ages 21 and Above Only

The minimum age to open an account and play on wj22 is 21. Online gaming is a form of entertainment — not a source of income. Decide in advance how much time and money you will spend each session and stay within those limits. If gaming starts causing stress or financial problems, that is a warning sign.

Core Principles of Responsible Gaming

Treat gaming as entertainment, not as a way to earn money
Set a budget and time limit before each session
Do not chase losses by placing more bets
Avoid playing under the influence of alcohol or when under stress
Keep a balance with family, friends, and daily responsibilities
Know your limits and act accordingly

Signs of Healthy Gaming Habits

Gaming does not control your mood
You can stay calm when you lose
You can stop playing without difficulty
Gaming does not interfere with family time or work
You do not exceed your set budget
You do not feel the need to keep your gaming secret

wj22 Safety Tools

Deposit Limit

On wj22 you can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Raising a limit requires a waiting period, which protects you from making impulsive decisions.

Time-Out

Use the time-out feature if you want to take a break for a few days. Your account can be temporarily closed for anywhere from 24 hours to several weeks. During this period, logging in or making a deposit will not be possible.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. This will keep your wj22 account closed long-term — from several months to permanently. The support team will assist you through the process.

Reality Check

At set intervals on the wj22 platform, a notification appears on screen to let you know how long you have been playing and how much you have spent. This reminder helps you make informed decisions.

Gaming History

You can view your full transaction and gaming history from your account panel. Reviewing your spending patterns regularly is an important part of responsible gaming.

24/7 Support

If you have any concerns about gaming, contact wj22 via live chat or email ([email protected]). Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

Ask Yourself

Answer the following questions honestly. If most answers are "yes", speak with wj22 support or consider self-exclusion.

Do you spend more than your set budget and regret it afterward?

Do you try to place more bets to win back money you have lost?

Do you hide your gaming from family or friends?

Do you feel anxious or restless when you try to stop gaming?

Is gaming affecting your sleep, eating, or work?

Have you dipped into your everyday living expenses to fund your gaming budget?

Do you feel irritable or bored when you are not gaming?

How to Use the Safety Tools

Step 1 — Log In to Your Account

Log in to wj22 and go to your profile or account settings. Look for the "Responsible Gaming" section. All safety tools are gathered in one place.

Step 2 — Set Your Limits

In the deposit limit section, set the maximum daily, weekly, and monthly deposit amounts. Choose realistic limits that match your income and lifestyle. Keep in mind that lowering a limit is immediate, but raising one requires a waiting period.

Step 3 — Take a Break or Exclude Yourself

Use time-out for a temporary break. Choose self-exclusion for a long-term need. While an exclusion is active, wj22 will not send you any promotional communications and will not allow any account access.

Step 4 — Contact Support

If you have trouble setting the tools yourself or need urgent help, write to wj22 via live chat or at [email protected]. The support team is with you around the clock.

Step 5 — Review Regularly

Check your gaming history once a month. Analyse how much time and money you have spent. If you notice an unusual change in your habits, take action quickly.

Step 6 — Seek Professional Help

Gaming addiction is a real issue, and seeking professional help is a normal and courageous decision. Do not hesitate to speak with a mental health professional, a family member, or a trusted friend.

Protection of Minors

Strict Prohibition for Minors

wj22 strictly prohibits anyone under the age of 21 from opening an account or playing. If there are children or teenagers in your home, use parental control software on your device and keep your password private. Never share your account login details with anyone. If you suspect a minor is gaming, report it immediately to [email protected].

Common Questions About Responsible Gaming

Yes, after logging into wj22, you can set a daily, weekly, or monthly deposit limit from the Responsible Gaming section in your account settings. Lowering a limit takes effect immediately. Requests to raise a limit require a set waiting period.

After self-exclusion, the process to withdraw any withdrawable balance remaining in your account begins. Contact [email protected] for details. The wj22 support team will guide you through the entire process.

A time-out is a temporary break — usually from 24 hours up to a few weeks. Once the set period ends, the account is reactivated automatically. Self-exclusion is a long-term measure — from several months to permanent. To lift an exclusion, you need to contact the support team and follow a set process.

The minimum deposit on wj22 is ৳200. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. As part of responsible gaming, starting with a smaller amount is recommended.

Some common signs are: spending beyond your budget, placing more bets to chase lost money, hiding your gaming, neglecting family or work, and feeling anxious when not playing. You can use the "Ask Yourself" checklist on this page as an initial indicator.

Yes, the wj22 support team is available seven days a week, 24 hours a day, in both Bengali and English via live chat and email. For anything related to responsible gaming, write to [email protected].

Play Safe, Play Happy

Set your own entertainment limits on wj22. We are always here for any support you need.